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About Us

This web site is owned and operated by Dovima who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Dovima
Unit C1
Springhead Enterprise Park
Northfleet
Gravesend
DA11 8HD
United Kingdom
Phone: 01474 323 829
Fax:
Email: info [at] dovima [dot] com


Making A Purchase Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. These details include name, address and payment details.
As soon as your order is placed and payment has been accepted, you will receive a confirmation email containing a copy of your invoice and your unique Order Number. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, have inadvertently under-priced goods, or are no longer able to supply a particular product for any reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Size 6 and 18 are available to order as a pre order where stated. Please allow approximately 14 working days for your dress to arrive although we will endeavour to send your dress to you at the earliest possibility. Please note: dresses that are made to order can only be exchanged for another size. If you require your dress urgently please call or email our customer service department - 01474 323 829.

If you realize you have made a mistake in your order once your confirmation email has been received, contact us via email or telephone and we will rectify any errors before dispatching.
If you need a dress urgently we suggest you place a telephone order through our offices. You can contact us on 01474 323829.
Dovima Ltd does not disclose customers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Shipping And Handling

Within the UK)
We currently deliver our dresses within the EU using the DPD Courier service and outside the EU via the Royal Mail Tracked Service. Next day delivery is based on the day of dispatch, not necessarily on the day the order was placed. Please note that delivery may take longer than 1 day to Northern Ireland, Isle of Man, Scottish Islands, Isles of Scilly and the Channel Islands.
All deliveries within the UK mainland cost £5.95 and £12 for Northern Ireland, Isle of Man and Scottish Isles The postage also includes insurance of your parcel once it has left our warehouse.


Europe and Russia
We currently deliver our dresses through Royal Mail International To Be Signed For. This service is not next day delivery. Delivery can take from 4-7 business days.
The postage costs are as follows:
£6.95 up to £45.00 in value
£8.95 up to £100.00 in value.
£10.41 up to £200.00 in value.
£12.89 up to £260.00 in value.
Plus £0.75 per £50.00 over £260 in value.

Deliveries to the rest of the World
We currently deliver our dresses through Royal Mail International To Be Signed For. This service is not next day delivery. Delivery can take from 7-14 business days.
The postage costs are as follows:
£8.95 up to £45.00 in value.
£10.59 up to £100.00 in value.
£12.95 up to £200.00 in value.
£20.57 up to £260.00 value.
Plus £1.00 per £50.00 over £260 in value.


Customs
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary in each country.*Please note that delays can occur in customs, and these delays are beyond our control.


All deliveries need to be signed for, please ensure that there is someone available at the delivery address to sign for the parcel. Please note that the option is given at the point of placing your order to have the goods delivered to an alternative address from the invoice address.

Delivery Schedule

The majority of our dresses are in stock at the time you place your order - (please be aware that the only dresses that we mark as out of stock are those where we know there are delays that will extend delivery beyond 10 business days). Once we have received your order it will be dispatched within 1-4 business days. Any dresses that are out of stock at the time of placing your order (again, they will not show as out of stock on the website) will be ready for dispatch within 10 business days. Also please note that at busy times (such as during sales) it may take longer to despatch items to you.

Size 6 and 18 dresses are currently made to order. Please allow approx 2 weeks for delivery although we will endeavour for your dress to be with you at the earliest opportunity. If you require your dress urgently please call or email our customer service department - 01474 323 829.

If you require your dress for a specific date (for a special occasion perhaps) please call our Customer Services team on 01474 323 829 after placing your order and we will endeavour to meet your requirements.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.


Credit Card Security

We accept payment by credit/debit card and through PayPal. We accept all major card types including Visa and MasterCard.
We process card payments through the payment system Sellerdeck Payments. Sellerdeck Payments is powered by Creditcall, is a processing system for secure online payments. It offers the highest level of functionality of any secure internet payments system and fully complies with the highest level of bank-approved security (PCI DSS Level 1). Sellerdeck Payments Uses Extended Validation SSL, providing greater security and greater reassurance our customers.

Reaching Us

If you need to contact us, you can either email us at customerservice@dovima.com, call on 01474 323 829 (International +44 1474 323 829) or write to us at:

Dovima Ltd
PO Box 450
DA11 8HD
United Kingdom

Although we try our very best to respond to every email we receive, please be aware that it may take a few days for a reply to be sent.

Privacy Policy

Dovima do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

Please make sure you return the unwanted items in the original condition in which you received them. This includes all original tags and packaging. All items will be inspected upon their return. You also need to include the pink invoice that you received with your order. On this invoice please state which dress you are returning, if it is for an exchange or refund and the reason for returning. If it is for an exchange, please state which size/colour you would like in return.

PLEASE NOTE: When trying on items of clothing, ensure that you are not wearing perfume, make up or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.


For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. It is also advisable to keep a receipt of postage for your records. The items are your responsibility until they reach our warehouse.
Our returns address:

Dovima Ltd
PO Box 450
DA11 8HD

Once your returned item(s) has been received into our office, we will aim to process your refund/exchange/credit note within 7 working days. Please be aware it can take up to an additional 7 working days for refunds to appear on your bank statement once transaction has taken place. Please be advised that refunds will not be made to a third party, also postage costs will only be refunded if the order was sent incorrectly.

Customers who have placed their orders over the telephone will be contacted once the items have reached our warehouse. Please make sure to state your contact telephone number on the invoice when you return it. We will process the refund over the phone with you as we will need to take the card number and expiry date information again. All personal details are shredded at the end of each working day. We will not make refunds to a third party.

Faulty or wrong item
Although all items are checked thoroughly before dispatch, if the item you received is faulty or incorrect, do not hesitate to return it to us. On the invoice please state which dress you are returning and whether it is incorrect or faulty. Please also state if you would like a refund. If it is not stated that you would like a refund you will be automatically sent the correct item or a replacement for the faulty ones.

This returns policy does not affect your statutory rights.

Cancelling Your Order
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Dovima, for a full refund. If the goods have already been dispatched to you and you have cancelled your order, the goods should be returned to the company address, in their original condition, within 14 days of receipt and our standard policies will apply. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
If your order has not been dispatched and you have just placed it, you can ring our offices on 01474 323829 and we can cancel the order for you. With all refunds it can take up to 7 days for the transaction to appear on your bank statements.

Tel: 01474 323 829 Email: info@dovima.com